Effective management of the relationship between the contracting authority and the supplier can significantly enhance the performance of the contract.
By managing the relationship with the supplier, this can lead to mutual trust and understanding, openness, good communication and a joint approach and responsibility for contract delivery.
Good communication with suppliers allow problems to be identified and resolved early. Although there can be tensions between supplier and customer, effective supplier relationship management can enable such tensions to be eased or resolved early so as to develop a 'win/win' relationship.
Section 4 of the OGC Contract Management Guidelines contains practical advice for managing relationships with key suppliers.
Monitor the (KPIs), ensure regular supplier review meetings and if Community Benefits are involved complete the Measurement Tool and return to Value Wales.